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Our Legal Terms and What They Cover

This page sets out the legal terms that apply when you access 77singa, including how we handle your account data, what governs our relationship with you, and where our services are available under local law.

Jurisdiction-aware termsAccount data policyDANA, OVO, GoPay wallet termsCookie and tracking noticeYour rights as a user
77singa Our Legal Terms and What They Cover
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about these terms, data requests, or account-related legal queries, reach our support team through the channels below. We aim to respond to formal legal requests within a reasonable window — start with live chat for fastest routing.

Live Chat Open the chat icon inside your account dashboard. Our team is available around the clock and can route legal or data queries to the right team.
Email Support Send your legal query or data access request to our support email. Include your registered account ID so we can verify ownership and respond accurately.
Account Help Desk For wallet-linked disputes involving DANA, OVO, or GoPay transactions, raise a ticket directly from the payment history section inside your account.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We keep your account data only as long as required to fulfil the purpose it was collected for — or as required under applicable law in your region. You can request a copy of the data we hold on your account, ask us to correct inaccuracies, or request deletion where local law permits. Submit these requests through support email with your account ID.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings in your browser at any time without losing your account.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. We never ask for your wallet PIN or password; any message claiming otherwise should be reported to our support team immediately.

Data Retention

Transaction records, including DANA, OVO, and GoPay transfer references, are kept for the period required under applicable financial and local law. After that period, records are deleted or anonymised.

Your Access Rights

You have the right to access, correct, or request removal of your personal data where local law allows. Contact us via email or live chat with your account ID to start a formal data request.

Common Legal Questions About Your Account

These are the questions we hear most often about our legal terms, account data, and your rights as a user. If your question is not covered here, reach out through live chat or support email.

Your account is governed by the applicable law of the jurisdiction where you access the platform. Availability depends on local law, and only eligible regions can create and maintain an account.

Send a data access request to our support email with your registered account ID. We will verify ownership, then provide the data we hold on your account within a reasonable timeframe under applicable law.

No. Wallet transactions pass through each payment provider's own secure channel. We only receive a transaction reference number — never your wallet PIN, password, or full account details.

We notify you at the contact address linked to your account before any material change takes effect. Continued use of the platform after the effective date means you accept the updated terms.

Yes, where local law permits. Submit a deletion request through support email with your account ID. Some data — such as financial transaction records — must be retained for the period required under applicable law before deletion.

We never ask for your wallet PIN or account password through any channel. If you receive a message requesting those details, do not respond — report it to our support team immediately via live chat.